Shipping & Refund Policy

Shipping & Refund Policy

Thank you for shopping with Shinure. We are committed to delivering your jewelry safely and ensuring a smooth shopping experience. Please read our Shipping & Refund Policy carefully before placing your order.

Shipping Policy

Order Processing

  • All orders are processed within 1–3 business days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During sales or peak seasons, processing may take slightly longer.
Delivery Time

Estimated delivery times are:

  • Pakistan: 3–7 business days
  • Delivery times may vary depending on your location and courier services.
Once your order has been dispatched, you will receive a tracking number (where available) via email or SMS.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Delivery Issues

Please ensure that your shipping address and contact details are correct. Shinure is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.
If your parcel arrives damaged, please contact us within 48 hours of receiving your order and include clear photos of the package and product.

Refund Policy

At Shinure, customer satisfaction is important to us. If there is an issue with your order, we are here to help.
Eligibility for Refund
You may be eligible for a refund if:
  • You receive the wrong item.
  • You receive a damaged or defective product.
  • Your order cannot be fulfilled due to stock unavailability.
To request a refund, you must contact us within 48 hours of receiving your order and provide your order number along with clear photos of the product.
Non-Refundable Items
Refunds will not be provided for:
  • Change of mind.
  • Incorrect size or personal preference.
  • Products that have been worn, used, damaged by the customer, or are not in their original condition.
  • Customized or personalized jewelry.

Refund Process

Once your request is reviewed and approved, your refund will be processed within 7–10 business days through the original payment method or another mutually agreed method, where applicable.

Order Cancellation

Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled.